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Privacy Policy imalaysia2

Your privacy is our priority. This document clearly explains how imalaysia2 collects, uses, protects, and manages your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Updated: 1 January 2026
Contents

Section 1Our Introduction and Commitment

Imalaysia2 takes the privacy and security of every member's personal data extremely seriously. This Privacy Policy ("Policy") explains our practices regarding the collection, use, storage, and protection of your personal information when you use the imalaysia2.app platform and our official mobile app.

This document is prepared in accordance with the provisions of Malaysia Personal Data Protection Act 2010 (PDPA) and forms part of the overall agreement between you and imalaysia2. By registering or using our platform, you agree to the Privacy Policy set out herein.

This policy applies to all users of the imalaysia2 platform regardless of access method — whether via web browser, Android app, or iOS app. Please read this document carefully before registering an account.

We believe transparency is the foundation of trust. That is why we strive to explain every aspect of your data management in plain language — not in hard-to-digest legal jargon.

Section 2Types of Personal Data Collected

Imalaysia2 collects the personal data necessary to provide a safe, seamless, and responsible service. The data we collect falls into several main categories:

Identity Information:

Full Name MyKad / Passport Number Date of Birth Gender Residential Address Nationality

Contact Information:

Email Address Phone Number

Financial Information:

Bank Account Number Digital Wallet Information Transaction Records Deposit & Withdrawal History

Technical & Usage Data:

IP Address Device Type Web Browser Access Time Logs Game Activity Records
imalaysia2 only collects data that is strictly necessary for the stated purposes. We do not collect sensitive personal data such as medical records, biometric information, or religious data unless required by law.

Section 3How We Collect Data

Your personal data is collected through several channels, depending on how you interact with the imalaysia2 platform:

  • Account Registration: Information you provide when completing the registration form, including name, email, phone number, and date of birth.
  • KYC Verification: Identity documents you upload for verification purposes, including MyKad, passport, and bank statements.
  • Financial Transactions: Information associated with deposit and withdrawal activity via FPX, DuitNow, digital wallets, or cryptocurrency.
  • Platform Usage: Data collected automatically as you browse and use the platform, including activity logs, game records, and setting preferences.
  • Support Communication: Records of live chat, email, and any other communications you have with our customer support team.
  • Cookies and Tracking Technologies: Technical information collected via cookies, session tokens, and analytics tools to enhance the user experience.
We do not purchase or acquire your personal data from third-party data brokers. All data we hold is either provided directly by you or collected while you use our platform.

Section 4Data Usage Purpose

Imalaysia2 uses your personal data for lawful and transparent purposes. The following table details each specific purpose for data use:

Purpose of Use Types of Data Used Legal Basis
Identity Verification & KYC Identity, official documents Legal obligation
Deposit & withdrawal processing Financial, banking Contract performance
Provision of gaming services Account, game records Contract performance
Fraud prevention & security IP address, device info, activity logs Legitimate interest
Customer Support Contacts, communication records Contract performance
AML Compliance & Regulations Transactions, identity Legal obligation
Analytics & platform improvement Usage and technical data Legitimate interest
Marketing communications (with consent) Email, phone Consent

Imalaysia2 will not use your data for any purpose other than those stated above without first obtaining your consent. You may withdraw consent for marketing communications at any time via your account settings or by contacting our support team.

Section 5Data Sharing with Third Parties

Imalaysia2 does not sell, rent, or trade members' personal data to any third party for commercial purposes. However, your data may be shared in the following limited situations:

  • Payment Processors: Approved payment service providers such as FPX gateway, DuitNow, and crypto platforms to enable secure processing of financial transactions.
  • KYC Service Providers: A registered and trusted third-party identity verification company to assist with your account verification process.
  • Game Software Providers: Game developers who provide game content to our platform, strictly within the scope required for game functionality.
  • Statutory Authorities: Law enforcement agencies, regulatory bodies, or courts when we are legally required to do so under Malaysian law.
  • Cloud Services & Hosting: Technical infrastructure providers that store and process data on our behalf under strict data processing agreements.
All third parties we work with are bound by confidentiality and data protection agreements. They are only permitted to process your data according to our instructions and may not use it for their own purposes.

Section 6Data Security and Protection

Imalaysia2 continuously invests in security infrastructure to ensure your personal data is always protected against unauthorized access, disclosure, alteration, or destruction. Our key security measures include:

  • 256-bit SSL Encryption: All data transmitted between your device and our servers is protected using industry-grade SSL/TLS encryption.
  • Stored Data Encryption: Sensitive data such as financial information and passwords are stored in encrypted form using the latest encryption algorithms.
  • Two-Factor Authentication (2FA): A 2FA system is available and encouraged for all members to add an extra layer of account security.
  • 24/7 Monitoring: A round-the-clock security monitoring system to detect and respond to any threats or suspicious activity.
  • Network Segmentation: Our infrastructure uses network segmentation to restrict access to systems containing sensitive data.
  • Regular Security Audits: Penetration testing and security audits are conducted regularly by independent experts.
While we take every reasonable measure to protect your data, no system is entirely risk-free. You also play an important role by keeping your password confidential and avoiding account access on public devices.

Section 7Cookies and Tracking Technologies

Imalaysia2 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
  • Performance Cookies: Collect information on how you use our platform to help us identify and resolve technical issues.
  • Functional Cookies: Remember your preferences and settings, such as preferred language and display format, for a more personalised experience.
  • Analytics Cookies: Helps us understand overall platform usage patterns for service improvement purposes. This data is collected in aggregate and does not identify individuals.

You can manage cookie settings through your web browser preferences. Disabling certain cookies may affect the functionality of some parts of the imalaysia2 platform.

Section 8Your Rights Under PDPA

As a data subject, you have the following rights under Malaysia's Personal Data Protection Act 2010:

Right of Access

You have the right to request a copy of the personal data we hold about you at any time.

Right to Rectification

You may update or correct inaccurate or incomplete personal data through your account settings.

Right to Erasure

You may request the deletion of your personal data, subject to legal record-keeping obligations.

Right to Object

You may object to the processing of your data for direct marketing purposes or in certain other circumstances.

Right to Data Portability

You may request your data in a structured, machine-readable format for transfer to another platform.

Right to Restriction of Processing

You may request that we restrict the processing of your data under certain conditions while a dispute is being resolved.

To exercise any of the above rights, contact our support team via email at [email protected] with the subject line "PDPA Rights Request". We will process your request within 21 working days.

Section 9Data Retention Period

Imalaysia2 retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required under Malaysian law.

  • Active Account Data: Retained for the duration your account is active and for an additional 7 years after account closure, in line with financial compliance requirements.
  • Transaction Records: Retained for a minimum of 7 years in line with anti-money laundering (AML) and financial reporting requirements.
  • KYC Documents: Retained for 5 years after the business relationship ends, or longer if required by the authorities.
  • Communication Logs: Customer support chat records are retained for 2 years for reference and dispute resolution purposes.
  • Technical & Log Data: System logs and analytics data are retained for 90 days by default.

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you.

Section 10Child Protection

The imalaysia2 platform is exclusively for individuals who are of age 18 years and above. We do not intentionally collect or process personal data from minors.

Should we discover that a child's personal data has been collected without proper age verification, we will immediately take the following steps:

  • Suspend the account in question while the investigation is conducted.
  • Delete all personal data associated with the account.
  • Return any available funds where applicable.
If you are a parent or guardian and believe your underage child has registered an account at imalaysia2, please contact us immediately at [email protected] so we can take the appropriate action.

Section 11Privacy Policy Amendments

Imalaysia2 reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any amendments will be posted on this page with a new "Updated" date.

For significant changes, we will notify you through:

  • In-platform notifications upon login.
  • Email to the address registered in your account.
  • A clear notice on the website's home page.

Continued use of the imalaysia2 platform after the effective date of any amendments constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you have the right to close your account and discontinue use of the platform.

Section 12Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the imalaysia2 Data Protection Officer (DPO) team is ready to assist.

  • Privacy Email: [email protected]
  • Live Chat: Available 24/7 on the imalaysia2 platform
  • Response Time: Within 48 working hours for general enquiries; 21 working days for formal PDPA rights requests
All privacy complaints will be handled confidentially and professionally. We are committed to resolving every privacy-related issue promptly and transparently in accordance with Malaysia's PDPA requirements.

Why Choose Us

Your Privacy, Our Priority

At imalaysia2, data protection is more than a legal obligation — it is a core value that shapes every decision we make.

Industry-Grade Encryption

All data is transmitted and stored using 256-bit SSL and AES-256 encryption — the same technology used by leading financial institutions worldwide.

Malaysia PDPA Compliance

We operate in full compliance with Malaysia's Personal Data Protection Act 2010, ensuring your rights as a data subject are always respected and protected.

Secure & Trusted KYC

Our KYC process uses a trusted identity verification platform. Your documents are encrypted and never shared without your consent.

No Data Selling

Imalaysia2 has never sold and will never sell members' personal data to advertisers or data brokers. Your data belongs to you, not as a business commodity.

24/7 Threat Monitoring

Our automated security monitoring system operates around the clock to detect unauthorised access attempts and protect your data at all times.

Full Control in Your Hands

You may access, correct, download, or request deletion of your personal data at any time through your account settings or by contacting our team.

Frequently Asked Questions

Privacy Frequently Asked Questions

Answers to the most frequently asked questions by imalaysia2 members regarding personal data protection.

Yes. imalaysia2 uses 256-bit SSL encryption for all data transmissions and AES-256 encryption for stored data. Our security systems are monitored 24/7 and regularly audited by independent security experts. We also practice network segmentation to ensure sensitive data remains well protected.

Yes, you have the right to request a copy of the personal data we hold about you. Submit your request to [email protected] with the subject line "Data Access Request" along with your account number. We will process your request within 21 working days and provide the data in a readable format.

imalaysia2 does not sell or rent your data to third parties. Data sharing occurs only in three situations: with payment processors to facilitate your transactions, with KYC providers for identity verification, and with authorities when required under Malaysian law. All such third parties are bound by strict confidentiality agreements.

To close your account and request data deletion, contact our customer support via live chat or email at [email protected]. Please note that certain data such as transaction records may need to be retained for up to 7 years in compliance with Malaysia's financial compliance legal obligations, even after account closure.

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link at the bottom of any marketing email we send, or by updating your communication preferences in your account settings. Such requests will be processed within 5 working days. Please note that important account and transaction notifications will continue to be sent.
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